Operating System Technologies
Overview/Description
To describe the basics of the Windows 95, Windows 98, and Windows 2000 operating systems
Target Audience
Technical support personnel
Prerequisites
Personal computer support technicians with at least six months on the job experience maintaining Windows 9x and Windows 2000
Expected Duration
300 Minutes
Objectives:
Operating System Technologies
describe the basic functions of operating systems and recognize the differences between Windows 9x and Windows 2000.
work and navigate within the Windows environment from a graphical and command-line perspective and use the most common utilities.
describe the basic configuration of a Windows 9x or Windows 2000 operating system.
create a new directory, copy a file, and change a file's attributes using the command prompt.
perform backup and restore operations on a Windows 98 operating system.
install Windows 98 and Windows 2000.
recognize when to upgrade the Windows operating system and explain how to perform the procedure.
describe the normal and alternate boot methods of Windows 9x and Windows 2000 and configure multiboot configurations.
install device drivers and applications in a Windows operating system.
install Windows 2000 Professional.
describe some common boot problems and explain how to resolve them.
recognize runtime problems and troubleshoot these problems.
use the Maintenance Wizard to schedule defragmenting and the cleaning up of a hard disk.
identify problems and their solutions within a Windows operating system.
describe the structure and sources of viruses.
use Windows troubleshooting tools and perform maintenance tasks using the Maintenance Wizard.
discuss the concepts of a server-based operating system.
discuss the concepts of a server-based printing system.
configure a dial-up networking connection in Windows 98.
discuss concepts and aspects of the Internet and the World Wide Web.
Course Number: 114158_eng