Problem-solving

Overview/Description
To use the problem-solving process to turn problems into opportunities for improvement

Target Audience
Anyone seeking personal and professional development to enhance their performance and contribution in the workplace when solving problems

Prerequisites
None

Expected Duration
165 Minutes

Objectives:

Problem-solving

  • describe the benefits of developing a positive approach to problems.
  • identify the likely effects of a negative attitude to problems.
  • describe how to write a problem statement and a goal statement.
  • name the factors to consider when determining the details of the process.
  • explain how to identify the possible causes of a problem.
  • explain how to isolate the critical causes of a problem.
  • describe how to generate possible solutions to a problem.
  • explain how the goal statement and the SMART criteria can be used to evaluate solutions.
  • describe two techniques for making a decision about the best solution.
  • explain how to implement the chosen solutions to a problem.
  • recognize the importance of reviewing the problem solving process once it is completed.


    • Course Number: 11797_eng