Determining an Effective Troubleshooting Strategy

Overview/Description
To determine an effective troubleshooting strategy for a faulty or sub-optimal network

Target Audience
Network engineers, network system analysts, and maintenance personnel responsible for troubleshooting network problems; anyone working towards the Cisco Certified Network Professional CCNP® qualification

Prerequisites
A comprehensive knowledge in networking and internetworking, demonstrating competencies equivalent to CCNA level and CCNP level in routing, switching, remote access technologies, access control and communications. This should include a detailed working knowledge of media, protocols, operating systems, and devices used

Expected Duration
180 Minutes

Objectives:

Determining an Effective Troubleshooting Strategy

  • identify which logical layers to focus on when troubleshooting specific network devices.
  • use various Cisco IOS commands to create a VLAN Port status chart.
  • identify the stages in the general process for troubleshooting a network.
  • use various Cisco IOS commands and a protocol analyzer to view background traffic
  • use Cisco IOS commands to analyze traffic flows.
  • gather symptoms of problems from network devices, end-users, and end systems.
  • use a troubleshooting checklist and Cisco IOS commands to work through a troubleshooting case study.
  • select a suitable network troubleshooting approach in a given scenario.
  • use Cisco IOS commands to map traffic flows.


    • Course Number: 118129_eng