Addressing Problems at the Physical and Data-link Layers
Overview/Description
To outline the commands, applications, and best practices for isolating and resolving problems occurring at the physical and data link layers
Target Audience
Network engineers, network system analysts, and maintenance personnel responsible for troubleshooting network problems; anyone working towards the Cisco Certified Network Professional CCNP® qualification
Prerequisites
A comprehensive knowledge in networking and internetworking, demonstrating competencies equivalent to CCNA level and CCNP level in routing, switching, remote access technologies, access control and communications. This should include a detailed working knowledge of media, protocols, operating systems, and devices used
Expected Duration
160 Minutes
Objectives:
Addressing Problems at the Physical and Data-link Layers
differentiate symptoms of problems that occur at the physical layer from those that appear at the data-link layer.
identify the appropriate commands for isolating problems occurring at the physical and data-link layers.
analyze user feedback and end-system data, and use Cisco commands and applications to isolate problems at the physical and data-link layers.
correct isolated physical and data-link layer problems using the appropriate commands.
identify the support resources to use and the procedures to follow when troubleshooting physical and data-link layer problems.
implement a troubleshooting plan for the physical and data link layers, and verify the data flow in the network matches a network baseline.
follow a logical troubleshooting process to define, isolate, and correct problems outlined in a trouble ticket.
observe the general guidelines for isolating problems occurring at the physical and data-link layers.
Course Number: 118130_eng