Resolving Issues with Outlook and Outlook Express

Overview/Description
To explain how to resolve issues with Outlook and Outlook Express

Target Audience
Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites
A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration
140 Minutes

Objectives:

Resolving Issues with Outlook and Outlook Express

  • recognize how to configure Outlook.
  • recognize how to modify settings and manage data in Outlook.
  • advise users how to customize Outlook in response to specific problems.
  • identify and troubleshoot problems in Outlook.
  • configure Outlook Express e-mail and newsgroups in a given scenario.
  • customize and manage data in Outlook Express.
  • advise users how to customize Outlook Express in response to specific problems.


    • Course Number: 214818_eng