Resolving Issues with Hardware and Network Connectivity

Overview/Description
To explain how to resolve issues with hardware and network connectivity

Target Audience
Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites
A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration
120 Minutes

Objectives:

Resolving Issues with Hardware and Network Connectivity

  • resolve hardware issues in a given scenario.
  • resolve print issues in a given scenario.
  • troubleshoot hardware problems in a given scenario.
  • resolve network problems in a given scenario.
  • resolve firewall issues in a given scenario.
  • configure ICF port mappings in a given scenario.


    • Course Number: 214830_eng