Managing and Troubleshooting Resources
Overview/Description
To explain how to manage and troubleshoot resources
Target Audience
Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition
Prerequisites
A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain
Expected Duration
140 Minutes
Objectives:
Managing and Troubleshooting Resources
recognize how to manage shared folders in Windows XP.
recognize how to use permissions to control access to files and folders.
configure permissions on shared folders in a given scenario.
troubleshoot file access in a given scenario.
troubleshoot user access to files and shared folders in a given scenario.
configure and troubleshoot offline files.
configure and manage local and network printing.
answer user queries related to troubleshooting printer problems and offline files.
Course Number: 216128_eng