Managing and Troubleshooting Desktop Storage and Settings

Overview/Description
To explain how to manage and troubleshoot desktop storage and settings

Target Audience
Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites
A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration
110 Minutes

Objectives:

Managing and Troubleshooting Desktop Storage and Settings

  • recognize how to configure basic and dynamic disks.
  • configure and troubleshoot disks and optical devices.
  • troubleshoot user queries relating to disk storage problems.
  • configure and troubleshoot desktop settings.
  • recognize how to configure and troubleshoot user settings.
  • configure and troubleshoot desktop and user settings in a given scenario.


    • Course Number: 216150_eng