Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon

Overview/Description
To explain how to manage and troubleshoot devices, drivers, local security, and user logon

Target Audience
Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites
A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration
130 Minutes

Objectives:

Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon

  • configure and troubleshoot device drivers.
  • recognize how to manage NICs and USB devices.
  • configure and troubleshoot hardware.
  • troubleshoot users' hardware problems.
  • recognize how to configure and troubleshoot local security settings.
  • recognize how to solve system startup and user logon problems.
  • troubleshoot user problems with system startup and logon.


    • Course Number: 216159_eng