Managing and Troubleshooting Network Protocols and Operating System Performance

Overview/Description
To explain how to manage and troubleshoot network protocols and operating system performance

Target Audience
Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites
A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration
145 Minutes

Objectives:

Managing and Troubleshooting Network Protocols and Operating System Performance

  • recognize how to use remote access tools to troubleshoot users' desktops.
  • troubleshoot settings in Internet Explorer in a given scenario.
  • configure TCP/IP settings.
  • troubleshoot TCP/IP settings.
  • troubleshoot TCP/IP communication in a given scenario.
  • recognize how to use Windows XP's tools to monitor OS performance.
  • recognize how to monitor and troubleshoot Windows XP performance.
  • troubleshoot users' problems with OS performance.


    • Course Number: 216170_eng