Negotiation Skills

Overview/Description
To effectively negotiate for a positive outcome

Target Audience
Anyone seeking personal and professional development to enhance their performance and contribution in the workplace by developing effective negotiation skills

Prerequisites
None

Expected Duration
165 Minutes

Objectives:

Negotiation Skills

  • define negotiation and describe the two phases of negotiation.
  • use active listening in a negotiation.
  • use assertive statements when negotiating.
  • effectively use questioning when negotiating.
  • determine what they want from the negotiation.
  • prepare for a negotiation by using a preparation chart.
  • prepare questions for a negotiation.
  • build rapport when negotiating.
  • bargain with their partner to gain a solution that meets the needs of both parties.
  • describe three main pitfalls of negotiation and explain when to walk away from a negotiation.
  • gain agreement from a negotiation partner and explain why follow-up is important.


    • Course Number: 31777_eng