Cisco Internetwork Troubleshooting - Introduction
Overview/Description
To introduce CIT courseware, and introduce students to support resources, troubleshooting methodologies and methods for identifying troubleshooting targets
Target Audience
Network engineers, network system analysts, and maintenance personnel responsible for troubleshooting network problems; anyone working towards the Cisco Certified Network Professional qualification
Prerequisites
The Interconnecting Cisco Network Devices (ICND) learning path; familiarity with the following learning paths would be advantageous: Building Scaleable Cisco Networks (BSCN), Building Cisco Remote Access Networks (BCRAN),and Cisco: Building Cisco Multilayer Switched Networks (BCMSN)
Expected Duration
4:10 Hours
Objectives:
Cisco Internetwork Troubleshooting - Introduction
explain the structure of this learning path.
outline the Cisco Career Certification paths.
identify general troubleshooting tools.
detail troubleshooting resources and tools available from Cisco.
log on to CCO and find appropriate documentation and resources.
detail support tools available from CCO.
describe resources available on CCO that can be used to assist in correcting problems.
describe the use of the Open Forum Q & A Tool, the Stack Decoder, and how to escalate support issues.
explain the value of using a systematic troubleshooting process.
give an overview of Cisco's troubleshooting model.
describe the process of defining problems, gathering facts, and considering possibilities for systematic troubleshooting.
create and implement action plans for troubleshooting.
explain how to toubleshoot low level targets.
explain output from show interface and show controller commands for Ethernet and Token Ring interfaces.
explain the outputs of the show interface atm and show interfaces fddi commands.
determine connection-orientated and connectionless troubleshooting targets.
troubleshoot connection-orientated protocols.
Course Number: 40504_eng