CIT Appendices

Overview/Description
To describe processes for diagnosing and correcting WAN problems

Target Audience
Network engineers, network system analysts, and maintenance personnel responsible for troubleshooting network problems; anyone working towards the Cisco Certified Network Professional qualification

Prerequisites
The Interconnecting Cisco Network Devices (ICND) learning path; familiarity with the following learning paths would be advantageous: Building Scaleable Cisco Networks (BSCN), Building Cisco Remote Access Networks (BCRAN),and Cisco: Building Cisco Multilayer Switched Networks (BCMSN)

Expected Duration
535 Minutes

Objectives:

CIT Appendices

  • explain the different layers of the OSI reference model and the reason behind its conception.
  • explain connection-oriented communications.
  • explain connectionless communications.
  • compare Ethernet and IEEE 802.3 technologies.
  • explain the frame formats used for 802.2 and 802.3 technologies.
  • explain IEEE 802.5 technology and the concept of a token-passing network.
  • explain the specifications and concepts of FDDI technology.
  • explain the operation of the Point-to-Point protocol.
  • explain the functions of SDLC, HDLC, LAPB, IEEE 802.3, and QLLC.
  • explain X.25 technology and its operating principles.
  • explain Frame Relay technology and its operating principles.
  • explain ISDN technology and its operating principles.
  • explain the TCP/IP protocol suite and its addressing scheme.
  • discuss the upper-layer protocols in the TCP/IP protocol suite.
  • explain the protocols and utilities used in Windows networks.
  • explain protocols and processes used in AppleTalk networking.
  • discuss the different protocols and processes used in the AppleTalk protocol suite.
  • explain miscellaneous Ethernet-related parameters.
  • explain the functions and processes of the Routing Information Protocol.
  • explain the functions and features of IGRP.
  • explain functions and features of EIGRP.
  • explain the elements and packet formats of OSPF.
  • explain functions and formats used by EGP.
  • explain the messages and formats used by BGP.
  • explain the protocols and processes used by the NetWare protocol suite.
  • explain the interface and functions of the LANWatch protocol analyzer product.
  • explain the interface and operation of Network General's Sniffer Ethernet Analyzer and recognize normal network activities on an Ethernet network.
  • explain the operation of Network General's Sniffer Token Ring Analyzer and recognize normal network management activities performed by Token Ring stations.
  • explain the process of creating a manual core dump in Cisco IOS software.
  • explain how to select or use proven problem-solving and problem-documenting techniques.
  • identify and access Cisco online resources for product and troubleshooting information.
  • explain AppleTalk troubleshooting targets, facts, and action plans and apply that knowledge to network support.
  • list causes of AppleTalk problems and relevant action plans, and apply that knowledge to network support.


    • Course Number: 61614_eng