Getting Started--Administrative Support

Overview/Description
 The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of the administrative support professionals, the professional practices common to business offices, and the time-management skills that will help you accomplish more tasks in less time.

Target Audience
 Administrative support professionals who want to brush up on office procedures and skills, and individuals who want to prepare themselves for a business environment

Expected Duration
3.0 hours

Lesson Objectives:

The Ever-changing Business Office

  • identify the benefits of developing skills for the ever-changing business office.
  • identify the changing roles of administrative support professionals, given examples.
  • identify the necessary skills for future success as an administrative support professional.

    • Professionalism in the Office

  • recognize the benefits of using professional conduct in the workplace.
  • choose the best options for creating a positive work environment, given an administrative scenario.
  • choose the best options for avoiding office politics, given an administrative scenario.
  • use key techniques for effective interpersonal skills, in an administrative scenario.
  • choose the best options for handling workplace stress, given an administrative scenario.
  • respond effectively to a rude individual, given an administrative scenario.

    • Time Management

  • choose the benefits of using effective time management.
  • choose the best options to avoid wasting time in the workplace, given a scenario.
  • determine if all steps of a time management plan are followed, in a given scenario.
  • choose the best options for effectively handling interruptions in an office environment.

    • Course Number: ADM0101