Interpersonal Communication Skills for Teams Simulation

Overview/Description
 Interpersonal communication is an essential skill for the modern worker. Rarely does an employee work in complete isolation. People interact with customers, peers, teams, managers, and executives. Leaders especially must be able to demonstrate good communication within their teams. When leaders practice good communication skills, their teams are motivated, inspired, and committed. There are several strategies that leaders can practice to improve their interpersonal communication skills. This simulation focuses on them. The learner is the senior documentation writer at Traveler Help, a company that makes The Belvedere. The Belvedere is a portable, affordable, programmable travel companion that makes traveling easier by alerting the traveler to flight status, alerts, and directions in terminals. The learner is trying to convince the company that usability is critical to the product's success and has been given a month to prove it. This task is in addition to a regular workload. This simulation is the second simulation that has been based on the series "Interpersonal Communication Skills for Business." It contains links to the following SkillSoft courses: COMM0001, COMM0002, COMM0003, COMM0004, and COMM0005.

Target Audience
 Anyone who wants to improve their interpersonal communication skills. The simulation would be helpful for those who work closely with colleagues and senior management.

Expected Duration
0.5 hours

Lesson Objectives:

Interpersonal Communication Skills for Teams Simulation

  • working with your team to create S.M.A.R.T. objectives and set goals.
  • practicing principles and methods to gain your team's commitment to objectives.
  • developing team relationships by demonstrating support, confidence, and loyalty.
  • using open, closed, and leading questions to extract needed information and to lead team members.
  • communicating effectively with different social styles, communication styles, and communication preferences.
  • discovering motivations and aligning strategies to accommodate them.
  • using delegation to build support and develop leaders.
  • responding appropriately to complaints and criticism.
  • establishing leadership.

    • Course Number: COMM000T