The Art of Global Communication

Overview/Description
 Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not cause offense to your cross-cultural audience. In this course, you'll find out more about the cross-cultural communication process, and consider body language, gestures, and active listening. You will also examine different methods of communication--finding out how best to write, present to, and communicate orally with your global audience.

Target Audience
 Managers, supervisors, and anyone who communicates globally in an organization

Expected Duration
3.5 hours

Lesson Objectives:

Features of Communication

  • recognize the benefits of understanding the communication process in cross-cultural situations.
  • distinguish between effective and ineffective examples of communication practices.
  • match the four key stages of the communication process with examples.
  • using guidelines, determine how communications with clients and/or coworkers could be more effective in a given scenario.

    • Non-verbal Communication

  • recognize the value of being able to effectively use non-verbal communication in global situations.
  • match categories of gestures used during communication to examples of behaviors.
  • accurately interpret specific body language cues in a given situation.
  • match the steps of active listening to examples.
  • apply active listening skills in a given communicating situation.

    • Methods of Communicating

  • recognize the benefits of being able to adapt communication methods to the needs of global audiences.
  • classify examples of preparations for presentations as being either effective or ineffective.
  • incorporate delivery guidelines into a specific presentation aimed at a cross-cultural audience.
  • correctly match the two types of cultures to clients' or coworkers' comments.
  • analyze the effectiveness of oral communications in a global communication situation and make recommendations for improvement.
  • match the two types of cultures to examples of written communications characteristic of each.
  • analyze different pieces of communication, determine whether they are for a low- or high-context culture, and specify which characteristics support that decision.

    • Course Number: COMM0022