Communicate to Develop Relationships

Overview/Description
 Achieving your goals in life - whether career or personal - is impossible unless you have the ability to communicate effectively. Interpersonal Communication Skills will bring you closer to all your goals. You might be smart. But unless you understand human nature, you will never achieve true success. You have to "connect." That's what "interpersonal" is all about. Debra Benton sums up "Interpersonal Communication" in her book Lions Don't Need to Roar like this: "It is not what we say that is so important. It is what the other person hears that is important." Whether you're petrified or totally comfortable meeting new people, whether you're never misunderstood, or whether you're almost always misunderstood, this course can help improve your interpersonal Communication Skills.

Target Audience
 Any business professional

Expected Duration
2.0 hours

Lesson Objectives:

First Impressions Count

  • realize the value of making a good first impression when meeting someone for the first time.
  • identify the techniques for a professional handshake when meeting someone for the first time.
  • identify the steps for starting a conversation with a person they meet for the first time.

    • Overcoming First Impression Blunders

  • realize the value of overcoming first impression blunders.
  • classify techniques to remember people's names.
  • recall techniques to recover from the blunder of unintentionally offending someone with a comment.
  • recall techniques to avoid using gender specific language.

    • Establishing Rapport to Network Effectively

  • recognize the value of building rapport and networking effectively.
  • interpret how nonverbal behavior influences rapport.
  • identify tips for effective networking.

    • Course Number: COMM0101