Communicating to Increase Understanding

Overview/Description
 Achieving your goals in life--whether career or personal--is impossible unless you have the ability to communicate effectively. Interpersonal Communication Skills will bring you closer to all your goals. This course will help you learn how to: overcome differences in perception, recognize different communication styles, tailor your messages for different people, and interpret gestures and postures.

Target Audience
 Any business professional

Expected Duration
3.0 hours

Lesson Objectives:

How Perception Affects Communication

  • recognize the impact of differences in perception on communication.
  • identify factors that affect perception.
  • identify the communication blocks caused by differences in perception given a situation.
  • illustrate how to check perception.

    • Recognizing and Adjusting to Communication Styles

  • recognize the importance of various communication styles.
  • classify examples of communication styles.
  • adapt your communication style to the communication style of the person that you are speaking to.

    • Reading Nonverbal Gestures and Postures

  • recognize the importance of nonverbal gestures and postures in communication.
  • identify the meaning of typical gestures and postures.
  • identify examples of mixed messages resulting from inconsistent verbal and nonverbal communication.

    • Course Number: COMM0102