Dynamics of Interpersonal Communication

Overview/Description
 As a manager, do you always get the results you want? If not, is part of the problem your ability to communicate? Are accurate, effective communication skills important in managing others? Yes, they are crucial. It is almost impossible to be productive in today's business environment without being an effective communicator. In this course, you'll see why most misunderstandings, conflicts, and mistakes have been caused by communication problems. You'll learn how people differ in communication styles and ways you can adapt your communication to get the results you want. You'll discover how to create change by shifting conversations out of the past and into the present. And finally, you'll learn about the influence of gender on communication styles and strategies to bridge the gap.

Target Audience
 Managers, supervisors, and team leaders

Expected Duration
2.5 hours

Lesson Objectives:

Capitalize on the Interaction

  • recognize the value of interpersonal communication styles and approaches.
  • match the three interpersonal communication styles to the appropriate statements.
  • sequence the three-step process that will help you communicate with others.
  • identify ways that silence can strengthen your communication.

    • Elements of Communication

  • recognize the importance of differing communication styles.
  • differentiate the characteristics of direct behaviors from the characteristics of indirect behaviors.
  • identify the characteristics of people-oriented individuals in contrast to task-oriented individuals.
  • match the four interpersonal cognitive styles with the correct strengths.

    • Power of Conversation

  • recognize the importance of conversation in the change process.
  • match the time distinction with the corresponding conversations.
  • identify the types of subjective statements that keep you talking in the past.
  • sequence the four steps necessary to shift conversations from past to present to create change.

    • Men and Women at Work

  • recognize the importance of the influence of gender when dealing with communication strategies.
  • select ways to avoid unsuitable uses of language.
  • select the statements that are true about language patterns of men and women.
  • choose ways to strengthen communication skills between men and women.

    • Course Number: COMM0111