Communication Tools

Overview/Description
 What kind of leadership are you providing? Are you a powerful communicator? Communication is a two-way process. Are you able to send and receive messages effectively? Receiving involves listening for content, asking questions, and providing feedback. In this course, you'll learn about the steps in the listening process and how you can actively engage them in the listening process to ensure everyone is receiving the same message. Effective questions are a leader's most essential tool. You'll learn how to ask the right questions to get the information you need and, at the same time, stimulate the views and opinions of others. You'll learn about the ways to assess progress, problem-solve, and motivate through the use of feedback. And you'll explore the use of silent messages and how interpreting and using body language can add to your communication success.

Target Audience
 managers, supervisors, and team leaders

Expected Duration
2.0 hours

Lesson Objectives:

Listening

  • recognize the benefits of effective listening.
  • sequence the three-step listening process.
  • identify ways to improve personal listening habits.
  • identify ways to get people to listen to you.

    • Effective Questions

  • recognize the benefits of effective questioning.
  • identify the purposes of questioning.
  • classify questions as open-ended or closed.
  • identify ways to ask effective questions.

    • Feedback

  • recognize the value of feedback.
  • identify the uses of feedback.
  • identify the four types of feedback.
  • categorize feedback strategies as effective or noneffective.

    • Silent Messages

  • recognize the benefits of silent messages.
  • match gestures with the messages they send.
  • match gesture sets to their associated meanings.
  • identify common situations in which the ability to read and project body language is useful.

    • Course Number: COMM0112