The Many Faces of Communication

Overview/Description
 Do you see yourself as an effective communicator? Do colleagues support your ideas and projects? Do you alienate staff members without meaning to? Are you able to "sell yourself" to new clients? Nothing is more important than your ability to promote yourself. What you say and how you say it depends on who you are talking to at the time. In this course, you'll see why it is important to adjust your communication style to your audience and how you can use the self-assessment to improve your image. You'll learn how to gain support from colleagues by creating a win-win situation. You'll discover how misunderstandings can be avoided and productivity increased by communicating clearly and precisely with staff. Finally, you'll learn how to build your customer base by creating interest and desire when speaking with prospective clients.

Target Audience
 Managers, supervisors, and team leaders

Expected Duration
3 hours

Lesson Objectives:

Setting the Stage for Success

  • recognize the benefits of projecting a powerful image.
  • identify ways to project a powerful communication image.
  • select statements that use effective business vocabulary.
  • identify the communication secrets that develop positive personal chemistry.

    • Communicating with Colleagues

  • recognize the benefits of appropriate communication skills when dealing with colleagues.
  • identify four tips for creating a win-win communication environment with colleagues.
  • identify ways to gain approval and support of ideas by colleagues.
  • identify the ways to gain information or get help from a colleague.

    • Communicating with Your Staff

  • recognize the importance of appropriate communication skills when dealing with your staff.
  • identify ways to gain the loyalty and support of your staff.
  • identify positive ways to respond to your staff.
  • sequence the four steps to use when reprimanding a subordinate.

    • Communicating with Clients and Customers

  • recognize the value of appropriate communication skills when communicating with clients.
  • sequence the four steps to building a customer base.
  • identify ways to strengthen customer relationships.
  • identify effective words and phrases to use with customers.

    • Course Number: COMM0113