The Interpersonal Side of Conflict

Overview/Description
 Do you long for a work environment free of conflict? As a leader, do you prefer to work with people who agree with everything you say? Probably not. People naturally disagree on how and why to do things. Disagreements create interaction that can lead to new ideas and better solutions. In this course, you'll learn why conflicts occur more frequently in some situations than in others, and how you can adapt your management style to gain the most from these disagreements. You'll learn how conflict can be destructive, and strategies to keep conflicts from escalating. Finally, you'll receive information on self-management to reduce tension, increase trust, and improve productivity.

Target Audience
 Managers, supervisors, and team leaders

Expected Duration
3.0 hours

Lesson Objectives:

Nature of Conflict

  • recognize the importance of moving through the phases of conflict.
  • identify the ways to maximize the value associated with conflict.
  • identify the common sources of conflict.
  • sequence the four steps of actively seeking conflict resolution.

    • Strategies for Managing Conflict

  • recognize the benefits of conflict-management strategies.
  • identify the components of collaboration.
  • select the confrontation strategies that help resolve conflicts productively.
  • identify the factors influencing negotiation.

    • Surviving Conflict through Skillful Communication

  • recognize the value of effective communication in conflict.
  • match the social styles to the appropriate descriptors.
  • identify the ways to communicate effectively in conflict situations.
  • sequence the steps for presenting a solution to conflict.

    • Self-management Skills

  • recognize the benefits of self-management.
  • identify effective self-management tactics for dealing with conflict.
  • identify the ways to manage emotions.
  • identify effective ways to manage anger.

    • Course Number: COMM0114