Developing Interpersonal Skills in Your People
Overview/Description
Are the people on your staff motivated? Do you involve them in the decision-making process? Do they work well as a team? The interpersonal skills of all staff play a major role in the success of a company. As a manager, are you aware of the strengths and weaknesses of your people's interpersonal skills? In this course, you'll discover how to model strong leadership skills and how these skills can be used to improve productivity. You'll learn how to foster employee development and build on the potential of your people. And finally, you'll explore ways to create an environment of teamwork which encourages new ideas, builds leaders, and maintains a competitive edge for the future.
Target
Audience
Managers, supervisors, and team leaders
Expected
Duration
2 hours
Lesson
Objectives:
Lead the Way
recognize the benefits of modeling effective interpersonal skills.
identify the ways to communicate as a leader.
use the information about influential strategies to identify those used by designated characters.
match the techniques to motivate employees with the appropriate examples.
Enhance Your Leadership Skills
recognize the benefits of enhancing leadership effectiveness.
identify the ways to nurture your employees.
identify the ways to develop relationships.
sequence the five steps to effective coaching.
Foster Employee Development
recognize the benefits of fostering employee development.
identify the ways to make empowerment work.
differentiate between emotional support and intellectual stimulation.
identify the ways to focus on the positive when dealing with people's attitudes, moods, and idiosyncrasies.
Create a Synergetic Team
recognize the benefits of creating a synergetic team.
identify the critical components of a synergetic team.
match the stages of team development with the appropriate feelings and behaviors.
identify ways to sustain the momentum.
Course Number: COMM0116