Working with Negative People and Procrastinators

Overview/Description
 Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you "holding the bag," then you're going to love this course. It describes ways you can triumph over the negative and negligent attitudes that some of your co-workers, employees, or bosses might display.

Target Audience
 Business professionals, managers, executives, front-line workers

Expected Duration
3.0 hours

Lesson Objectives:

Negative, Whiny People

  • recognize benefits of coping effectively with negative, whiny people in the workplace.
  • match the type of negative, whiny person with the comments representative of each.
  • apply the steps for dealing effectively with a bleater in a specific situation.
  • apply the steps for coping effectively with a finger-pointer in a business scenario.
  • apply techniques for effectively coping with a naysayer in a particular situation.

    • People Who Procrastinate

  • recognize benefits of coping effectively with people who procrastinate in the workplace.
  • identify reasons people procrastinate.
  • match the types of procrastinator with the descriptions that best fit them.
  • apply the steps for finding out why an ostrich doesn't want to make a decision in a business scenario.
  • apply the strategy for effectively helping an ostrich solve a problem in a business scenario.
  • apply the steps for coping effectively with a storyteller in a business scenario.
  • apply the steps for effectively coping with a perfectionist in a business scenario.

    • Course Number: COMM0163