Everyday Business Etiquette

Overview/Description
 The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors, and what's the proper attire for today's corporate culture? In this course, you'll learn how to conduct yourself in the everyday business environment with poise and confidence.

Target Audience
 Human resources, training organizations, and workers looking to improve their images

Expected Duration
3.0 hours

Lesson Objectives:

Fitting In: The Basics of Everyday Etiquette

  • recognize the importance of understanding the basics of business etiquette.
  • identify principles of good etiquette during business introductions.
  • identify principles of business etiquette for speaking with co-workers.
  • analyze ways to dress appropriately according to an etiquette decision model.

    • Team Players: Etiquette and Your Co-workers

  • recognize the importance of learning the proper etiquette for getting along with your co-workers.
  • identify examples of the etiquette of personal space at work.
  • apply steps to discourage work space intrusions in a given business scenario.
  • analyze opinions expressed between co-workers in specific business scenarios to determine if correct etiquette has been used.
  • apply the proper conflict-handling etiquette in a given business scenario.

    • Etiquette and Sensitive Situations

  • recognize the importance of learning the proper etiquette when interacting with members of the opposite sex.
  • identify guidelines of proper etiquette to use when communicating with the opposite gender in the workplace.
  • identify guidelines of proper etiquette to use regarding the office romance.
  • identify examples of chivalrous behavior that conform to the guidelines of etiquette for the 21st century.

    • Who's in Charge? Leading, Following, and Etiquette

  • recognize the importance of learning the proper etiquette of leading and following.
  • match supervisory styles and company cultures to the way decisions are made within each.
  • analyze interactions between supervisors and subordinates for effective decision-making strategies.

    • Course Number: COMM0181