Building Better Work Relationships Simulation

Overview/Description
 Business doesn't take place in a vacuum. In order to succeed, employees at every level must forge relationships with both internal and external customers. The key to those relationships is effective communication. But communication requires more than just listening skills. It requires techniques and strategies designed to overcome all manner of boundaries--interfunctional, intercultural, and intergender. The Building Better Work Relationships Simulation is designed to provide participants with the opportunity to practice behavioral communication techniques that foster the development of productive relationships across different functions in the workplace. As account representatives for Orbital Communications, Inc., providers of global cellular telephone and Internet services, simulation participants will be tasked with generating new business accounts while maintaining existing long-term accounts. However, success will depend on more than just interaction with customers. Each of the participant's colleagues will require the same respect afforded to their clients--And more, if the necessary alliances are to be formed. The Building Better Work Relationships Simulation is based on the SkillSoft series "Building Better Work Relationships" and contains links to the following SkillSoft courses: COMM0191, COMM0192, COMM0193, and COMM0194. This simulation comprises four scenarios and an introduction.

Target Audience
 Employees at all levels seeking to improve their relationship skills with both internal and external customers.

Expected Duration
0.5 hours

Lesson Objectives:

Building Better Work Relationships Simulation

  • maintaining interfunctional alliances.
  • strengthening communication across boundaries.
  • practicing intercultural relationship skills.
  • building effective intergender relationships.
  • exercising effective methods for working with customers.
  • cultivating customer relationships.
  • applying strategies for maintaining long-term relationships.
  • overcoming territorial boundaries in the workplace.

    • Course Number: COMM0190