Writing Effective Business Documents

Overview/Description
 This course helps you accomplish written business communication in an effective manner. You will learn to construct clear, concise and effective memos, business letters, reports, and proposals. You will gain proven tips to help you give your notes and memos a sense of authority and urgency. You'll also learn to write letters and proposals that motivate people into action. This course will show you how to buffer bad, sad or unpopular news without clouding your message. And you will develop skills to repair a message before sending it out. You will gain confidence and credibility that come with professional-level writing skills.

Target Audience
 Any business professional who must meet the challenge of effectively and credibly communicating their ideas in writing.

Expected Duration
2.0 hours

Lesson Objectives:

Writing Effective Memos

  • recognize the importance of writing effective memos.
  • determine whether writing a memo is appropriate for a given situation.
  • identify the purpose of the information elements in a well-structured memo.

    • Creating Business Letters

  • recognize the importance of writing business letters appropriately.
  • identify the attributes of the three acceptable business letter formats.
  • select appropriate salutations and closings in business letters.
  • sequence the contents of bad news messages to mitigate the impact of the bad news.

    • Writing Powerful Reports and Proposals

  • recognize the benefits of writing effective reports and powerful proposals.
  • identify the areas covered in the guidelines for writing effective reports.
  • apply the guidelines for creating powerful proposals to examples given.

    • Editing and Proofreading

  • recognize the value of repairing a message.
  • identify the guidelines for repairing a message.
  • apply the guidelines of editing to identify and correct errors in written documents.
  • proofread a document correctly.

    • Course Number: COMM0213