Essentials of Electronic Communication

Overview/Description
 Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.

Target Audience
 Individuals who use e-mail for their personal correspondence or while doing their jobs; managers and business leaders who want to maximize business opportunities and strengthen their organization as a whole.

Expected Duration
1.5 hours

Lesson Objectives:

E-mail Fundamentals

  • identify benefits of learning the fundamentals of e-mail.
  • identify ways that e-mail has improved communication.
  • identify how e-mail has made a difference in the workplace.

    • Writing Effective E-mail

  • recognize the benefits of writing effective e-mail.
  • identify the rules of e-mail etiquette.
  • recognize the rules for proper form and style in an e-mail.
  • apply the rules for proper style and form for e-mail for a given scenario.
  • identify the points to consider when using form letters in e-mail.

    • Protecting Your E-mail

  • recognize the benefits of defensive e-mail practices.
  • identify methods used in protecting against e-mail viruses.
  • identify methods of safeguarding e-mail privacy.
  • recognize three truths that apply to e-mail law.
  • identify important rules for backing up e-mail files.

    • Course Number: COMM0231