Dealing with Conflict in the Workplace Simulation

Overview/Description
 What are your thoughts on conflict in the workplace? Do you dread it? Quietly try to avoid it? Or do you rush headlong to meet it with enthusiasm, certain it will bring renewed vigor and badly-needed change to your organization? No matter your answer, the Dealing with Conflict in the Workplace Simulation will provide you with the opportunity to practice skills for coping with conflict and putting it to work for good. Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared. Above and beyond all the skills you can possibly learn for coping with conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in the workplace, unspoken and harbored conflicts will boil and fester until productivity grinds to a halt. Knowing how and when to address issues of conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Dealing with Conflict in the Workplace Simulation will help you to learn all this and more. The Dealing with Conflict in the Workplace Simulation comprises three scenarios and is based on the SkillSoft series "Dealing with Conflict in the Workplace." Throughout the simulation links are provided to the following SkillSoft courses: COMM0341, COMM0342, and COMM0343.

Target Audience
 Anyone who faces, or has to deal with, conflict in the workplace.

Expected Duration
0.5 hours

Lesson Objectives:

Dealing with Conflict in the Workplace Simulation

  • encouraging a healthy perspective of conflict
  • promoting mutually positive solutions
  • confronting conflict
  • communicating effectively to resolve conflict
  • surviving conflict
  • adopting behaviors to avoid conflict

    • Course Number: COMM0340