Managing Conflict in the Workplace Simulation

Overview/Description
 Conflict is inevitable in the workplace. Everybody has their own ideas about how things should run. Eventually, these ideas will collide. When they do, you don't need to be unprepared to manage the fallout. Above and beyond all the skills you can possibly learn for managing conflict, effective communication skills will prove to be the most beneficial. Without open lines of honest communication in the workplace, unspoken and harbored conflicts will boil and fester until productivity grinds to a halt. Knowing how and when to address issues of conflict will help you to cut away destructive behaviors, encourage healthy arguments, and create an environment full of vigor and embracing of change. The Managing Conflict in the Workplace Simulation will help you to practice all this and more. The Managing Conflict in the Workplace Simulation comprises three scenarios and is based on the SkillSoft series "Dealing with Conflict in the Workplace." Throughout the simulation links are provided to the following SkillSoft courses: COMM0341, COMM0342, and COMM0343.

Target Audience
 Managers seeking strategies to resolve conflict in the workplace.

Expected Duration
0.5 hours

Lesson Objectives:

Managing Conflict in the Workplace Simulation

  • exhibiting a healthy attitude toward conflict
  • creating a collaborative culture
  • encouraging effective argument and challenge
  • coercing compliance
  • arbitrating to resolve conflict
  • mediating a solution
  • adopting a long-term approach to resolving conflict

    • Course Number: COMM034S