Managing Telephone Technology

Overview/Description
 In this course you will learn to manage telephone technology professionally, such as creating voice mail greetings and leaving effective voice mail messages. Techniques on call waiting, conference calls, speakerphones, and cellular phones are also presented.

Target Audience
 All front-line managers; supervisors; salespeople, and front-line administration staff. Anyone who uses the phone professionally.

Expected Duration
2.0 hours

Lesson Objectives:

Using Voice Mail

  • recognize the benefits of using voice mail.
  • identify the advantages of using a voice mail system.
  • select the elements that comprise an effective voice mail greeting.
  • identify voice mail reminders that satisfy various situations.
  • identify effective techniques for leaving voice mail messages.

    • Use Modern Telephone Technology to Your Advantage

  • recognize the importance of using modern telephone technology with the proper etiquette.
  • identify proper call waiting techniques.
  • identify the steps required for a successful conference call.
  • identify the steps involved in using a speaker phone.
  • identify the proper etiquette for cellular phone usage.

    • Course Number: COMM0403