Telephone Skills for Business Professionals Simulation

Overview/Description
 You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all times and make appropriate use of telephone technology. Building trust over the telephone and tailoring your telephone responses to your customers' communication styles are also keys to your success. This simulation is based on the SkillSoft series "Telephone Skills for Business Professionals" and contains links to the following courses: COMM0411 and COMM0412.

Target Audience
 This simulation will benefit anyone who wants to communicate more effectively over the telephone.

Expected Duration
0.5 hours

Lesson Objectives:

Telephone Skills for Business Professionals Simulation

  • using professional telephone manners.
  • building a customer's trust over the telephone.
  • using telephone technology appropriately.
  • tailoring your telephone responses to match a customer's communication style.
  • creating customer loyalty over the telephone.
  • handling conflict over the telephone.

    • Course Number: COMM0410