Getting Results from the Boss

Overview/Description
 What does the word "boss" mean to you? Does it stand for Big Old Stubborn Sourpuss? Or does "boss" conjure an image of a level-headed, flexible, and thoughtful co-worker? Whatever the case, as an employee working in a subordinate role, it's up to you to learn how to get the results you desire. That means knowing how to do everything from building a relationship with your boss to dealing effectively with him when he only wants to disagree. In this course, you'll learn how to get results from your boss in a number of situations despite your lack of authority.

Target Audience
 Any staff or team member who doesn't have any direct or formal authority seeking to achieve results through the use of written and oral communication skills

Expected Duration
3.0 hours

Lesson Objectives:

From Employee to Partner

  • recognize the importance of becoming a partner with her boss.
  • differentiate between characteristics of employees and those of partners.
  • apply characteristics of partners to case study scenarios.

    • How to Improve Your Relationship with Your Boss

  • identify the importance of improving the relationship with the boss.
  • identify methods for getting better coaching from the boss.
  • identify the four steps in asking for more responsibility.
  • apply strategies to ask for more responsibility.
  • identify the four reasons for listening.

    • Laying the Groundwork for Success

  • identify the importance of laying the groundwork for success.
  • assess a case study scenario and determine whether or not a respectful attitude toward management was successfully demonstrated.
  • identify examples of ways to build a foundation of trust with co-workers.

    • Dealing with Your Boss during Tough Times

  • identify the importance of dealing with the boss during tough times.
  • select questions that should be asked when the boss is in a bad mood.
  • analyze the appropriate response to a boss's bad mood.
  • select strategies for minimizing the boss's irritations.
  • apply strategies for disagreeing with the boss.

    • Course Number: COMM0516