Coping with Criticism and Feedback

Overview/Description
 We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn how to make positive use of the feedback you receive.

Target Audience
 Anyone who is interested in improving their performance at work and desires to make effective use of the criticism and feedback they are offered from others.

Expected Duration
5.0 hours

Lesson Objectives:

Feedback and EQ

  • recognize the benefits of seeking feedback using emotional intelligence to ensure receiving feedback effectively.
  • recognize how receiving feedback can be beneficial.
  • identify the barriers to receiving effective feedback.
  • select those emotions that will help, and those that will hinder receiving feedback.
  • use the simple process to develop your EQ capabilities in a given scenario.

    • Getting Constructive Feedback

  • recognize how constructive feedback can benefit your development.
  • determine who is the most appropriate person to give feedback that will lead to improvement in performance in a given situation.
  • sequence the steps of the process that will enable you to ask for constructive feedback more effectively.
  • apply the appropriate steps in the process when asking for constructive feedback in a hypothetical situation.
  • use a simple process to get enough information to enable you to act on feedback in a given scenario.
  • use SMART objectives to act upon feedback in a given situation.

    • Dealing with Criticism and Unsolicited Feedback

  • recognize the importance of dealing with criticism or unsolicited feedback.
  • determine which type of critical feedback has been given in a given scenario.
  • respond appropriately to criticism or unsolicited feedback in a hypothetical situation.
  • use strategies to deal with criticism or unsolicited feedback in a given scenario.

    • Course Number: COMM0522