Giving Feedback to Colleagues

Overview/Description
 Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback.

Target Audience
 Anyone within an organization in a position to provide feedback to others, whether at the same level or higher in the organizational structure

Expected Duration
4.5 hours

Lesson Objectives:

Feedback--the Key Steps

  • recognize the value of giving constructive feedback to colleagues.
  • recognize the characteristics of constructive feedback.
  • identify the impacts that giving and receiving constructive feedback can have at an organizational level.
  • match the four steps in the feedback process with examples.
  • apply a logical four-step process to given feedback scenarios, using the DASR technique in step 4 of the process.

    • Dealing with Different Feedback Situations

  • recognize the benefits of distinguishing the differences between invited and unsolicited feedback.
  • distinguish the key differences between invited and unsolicited feedback
  • apply a simple strategy to giving unsolicited feedback to colleagues
  • apply appropriate methods for giving feedback to one of the three different feedback personality types.

    • Challenging Feedback Situations

  • recognize the benefits of identifying different challenging feedback situations.
  • identify barriers to giving effective feedback.
  • apply the methods for handling challenging situations when giving feedback.
  • use appropriate techniques to give effective upward feedback.
  • identify the correct five-step process for dealing with recurring problems.

    • Course Number: COMM0523