Team Feedback: A Guide

Overview/Description
 Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams successful, and how effective feedback at team level contributes to this success. You will work through a process for giving feedback in a team situation, and explore methods for communicating feedback. In addition, you will consider how the team can be motivated and inspired through feedback, discover how the role of the team leader can be developed using 360 degree feedback, and how feedback can help you to deal with team performance issues.

Target Audience
 All those who work in teams, but particularly team leaders

Expected Duration
4.0 hours

Lesson Objectives:

Successful Teams: The Importance of Feedback

  • recognize the benefits of identifying the factors that make teams successful.
  • characterize the factors that make teams successful.
  • determine the obstacles that have prevented given teams from achieving outstanding performance.
  • characterize the ways in which feedback can contribute to a team's performance.

    • Providing Feedback for Your Team

  • recognize the value of providing feedback to the team as a group.
  • recognize the importance of understanding team dynamics.
  • determine which individuals are best suited to fill particular roles within a given team.
  • match descriptions with the four-step process for giving feedback to teams.
  • use a four-step process to give feedback in a given team situation.
  • give effective feedback to a team in a given scenario.

    • Team Development

  • recognize the benefits of developing a team through team feedback.
  • apply the most effective feedback to motivate given teams.
  • recognize the benefits of 360 degree feedback for a team and its team leader.
  • identify effective questions and statements for inclusion in a 360 degree feedback survey.
  • identify different performance issues that can arise within teams.
  • identify how to deal with performance issues within teams using feedback.

    • Course Number: COMM0524