Experiencing Anger
Overview/Description
Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn what to do when you encounter angry people.
Target
Audience
Any employee or manager wanting to reduce the amount of personal anger in the workplace
Expected
Duration
5.0 hours
Lesson
Objectives:
Understanding Anger
recognize the benefits of understanding anger.
match the steps of the anger process to examples.
identify examples of the causes of anger.
identify the types of anger.
match the types of anger to examples of each.
Tackling Anger at Its Roots
identify the benefits of understanding how to address anger at its roots.
identify examples of ways to manage anger-causing stress.
match techniques for taking control of anger to examples.
identify the techniques for changing angry behavior to assertive behavior.
manage angry behavior appropriately in a business scenario.
Encountering Angry People
identify the benefits of knowing how to handle an angry person.
identify examples of how to help a person deal with anger.
respond appropriately to help an angry person deal with anger in a specific business scenario.
identify examples of methods for responding to an angry person.
respond appropriately to an angry person in a given scenario.
match behavior that is appropriate during an argument to examples.
employ appropriate behavior during an argument in a business scenario.
Course Number: COMM0701