Evaluation and Review

Overview/Description
 So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own personal development.

Target Audience
 Anyone with some specialist knowledge and general management experience who has recently moved, or is considering moving, into external consulting

Expected Duration
4.0 hours

Lesson Objectives:

Evaluating Your Performance

  • recognize the value of reviewing performance at the end of a project.
  • identify techniques for confirming that project outcomes have been achieved.
  • match the sources of project feedback with the information that can be gathered.
  • determine areas for performance improvement by eliciting appropriate feedback.
  • identify how benchmarking can affect your business.

    • Completing the Contract

  • recognize the benefits of handing over projects successfully to clients on completion.
  • identify the factors that need to be considered when handing a project back to a client.
  • apply the appropriate guidelines about handing projects back to clients to a given situation.
  • analyze the success of applying techniques to maintain a strong client relationship in a given scenario.
  • identify some of the advantages and disadvantages of retainers.

    • Personal Development

  • recognize the benefits of reflecting on current skills and planning personal development.
  • identify how doing a full review at the end of a project can enhance performance.
  • match the stages of action planning to their appropriate characteristics.
  • apply the principles of action planning in a given career development situation.
  • determine appropriate ways to develop a consultant's profile in a given situation.

    • Course Number: CONS0115