Internal Consulting Skills

Overview/Description
 What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact, negotiate your way to a desired outcome, and manage all internal projects to time and budget.

Target Audience
 Anyone with some specialist knowledge who has recently moved, or is considering moving, into internal consulting

Expected Duration
3.5 hours

Lesson Objectives:

Communication

  • recognize the advantages of improving communication skills.
  • sequence the stages in the communication process.
  • match appropriate methods of communication with corresponding situations.
  • use the appropriate method of communication in a given situation.
  • identify the factors that demonstrate effective active listening.
  • accurately interpret the non-verbal cues in a particular consulting scenario.

    • Effective Meetings, Presentations, and Reports

  • recognize the benefits of enhancing meeting, report, and presentation skills.
  • differentiate between successful and unsuccessful strategies to do with holding meetings.
  • identify the characteristics of a successful internal consulting presentation.
  • determine why an internal consulting presentation was successful or not.
  • identify the elements of an effective report.

    • Managing Internal Consulting Projects

  • recognize the value of managing internal consulting projects well.
  • distinguish between appropriate and inappropriate action when dealing with resource shortfalls.
  • distinguish between appropriate and inappropriate ways of managing an internal consulting budget.
  • correctly analyze the budget management of a given internal consulting project, using a profit and loss statement.

    • Course Number: CONS0122