Evaluating Internal Assignments

Overview/Description
 So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you to review internal consulting projects, complete successful handoffs, and identify improvement opportunities to "kick start" your personal development.

Target Audience
 Anyone with some specialist knowledge who has recently moved, or is considering moving, into internal consulting

Expected Duration
4.5 hours

Lesson Objectives:

Resolving Problems

  • recognize the benefits of resolving problems quickly and effectively.
  • select factors that are likely to lead to interpersonal conflict in a consulting situation.
  • apply the appropriate method for dealing with conflict in a given scenario.
  • identify the possible reasons for "overdelivery" and "underdelivery" on internal consulting assignments.
  • analyze whether someone is overdelivering or underdelivering, and how to correct it, in a given business scenario.
  • identify the possible causes of cost and schedule overruns.
  • determine the methods for preventing cost and schedule overruns in a given business scenario.
  • identify occasions when the scope of a project should be redefined.

    • Completing the Internal Assignment

  • recognize the benefits of handing over the project successfully to the internal client on completion.
  • recognize the factors that determine if internal consulting assignments have been successful or not.
  • identify the factors that need to be considered when handing a project off to an internal client.
  • analyze whether hand off was handled appropriately in a given situation.
  • characterize the different sources of feedback for internal consulting situations, and what can be gained from them.
  • identify the topics that should be covered when asking for feedback.
  • determine the appropriate approach to getting feedback in a given situation.

    • Improving Internal Consulting Practice

  • recognize how undertaking training can benefit internal consultants and their clients.
  • identify the benefits of doing a full review at the end of a project.
  • distinguish between the features of different types of training.
  • analyze the training that would be appropriate in a given business scenario.
  • characterize the stages of action planning.
  • apply the eight-stage action plan to a given situation.

    • Course Number: CONS0125