The Technical Professional as Internal Consultant

Overview/Description
 Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the consultant's role, and provides techniques for establishing effective relationships with clients.

Target Audience
 Technical professionals seeking knowledge and skills to support a role as an internal consultant

Expected Duration
4.0 hours

Lesson Objectives:

The Internal Consultant

  • recognize the value of understanding the nature of internal consulting.
  • sequence examples of the steps in the consulting process.
  • identify examples of techniques to handle internal consulting challenges.
  • apply techniques to handle unique challenges of internal consulting in a given scenario.

    • The Role of the Internal Consultant

  • recognize the value of understanding the various roles of the internal consultant.
  • match the internal consultant role with its description.
  • distinguish the role the internal consultant is assuming in various consulting situations.
  • identify examples of techniques to preserve integrity.
  • apply techniques that preserve integrity in a given situation.

    • Establishing an Effective Consultant-Client Relationship

  • recognize the benefits of establishing effective consultant-client relationships.
  • select examples of behaviors that help develop trust in the workplace.
  • apply behaviors that help develop trust in a given workplace example.
  • match techniques with examples of balanced consultant-client relationships.
  • apply techniques to establish a balanced consultant-client relationship in a given scenario.

    • Course Number: CONS0131