Call Center Customer Service
Overview/Description
Have you just become a call center customer service representative? Maybe you are experiencing some feelings of anxiety, as do many novice agents. You may be concerned about dealing with customers' issues one-on-one. Fortunately, there is a comprehensive training course for people in your situation. This course will help you overcome reservations about customer service in a call center setting. This course for potential or new call center agents is designed to introduce the learner to the necessary information and tools required to professionally handle customer service calls in a call center environment. Becoming a great customer service representative requires having finely tuned communication skills. Therefore, it is suggested that the you take the course "Call Center Communication Skills" prior to taking the Call Center Customer Service course.
Target
Audience
This series is targeted for new front-line agents at a call center.
Listening Skills
Customer Needs
Difficult Situations
Course Number: CUST0113