Working with Internal Customers
Excellent customer service lies at the heart of any successful business. However, you should not overlook the importance of meeting the needs and expectations of your fellow employees, your internal customers. By helping other people within your organization, you enable it to succeed. Great internal customer service improves people's morale, productivity, and external customer service, and ultimately makes your organization more financially secure. Giving great service to your internal customers means that people you work with can see, hear, and feel that they are valued. When employees value one another, the result is increased performance, which contributes to the success of the entire organization, and creates a positive and productive working environment.
Customer service representatives, front-line employees, and anyone who wants to improve the service they offer to their internal customers
The Importance of Serving Your Internal Customers
Communicating with Your Internal Customers
Internal Customer Service--A Structured Approach
Course Number: CUST0142