Overcoming Internal Customer Service Problems
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In this course, you'll learn the art of sustaining excellent service, and recovering the situation when things go wrong. By examining the pitfalls that can occur, and following a set of useful techniques and guidelines, you can salvage internal customer relationships, and increase your chances of sustaining customer service excellence.
Managers, supervisors, customer service representatives, front-line employees, and anyone who wants to improve the service they offer to their internal customers
What Happens When Your Internal Customers Complain?
Fixing Internal Customer Service Problems
Managing Difficult Situations with Internal Customers
Course Number: CUST0143