Consumer Credit Products
Overview/Description
Buying with credit has become the American solution for making purchases. This course aims to provide bank employees insight into how to attract and retain profitable customers while offering customized credit solutions. These solutions help customers minimize risk and maximize opportunity. In addition, bank personnel will learn how to help customers get the most for their credit dollar or deal with debt: the pros, the cons and their rights.
Target
Audience
banking employees who will be discussing or selling consumer credit products
Expected
Duration
2.5 hours
Lesson
Objectives:
Defining Consumer Credit Products
recognize the value in understanding consumer credit products as a consumer financial need.
identify the basic philosophy driving consumer credit products.
use the Three C's of credit to qualify a hypothetical loan applicant.
differentiate between various consumer credit products.
define basic terminology used when discussing consumer credit products.
Understanding Consumer Credit Products
select the advantages of understanding consumer credit products.
identify features of consumer credit products.
identify whether to recommend or not recommend a consumer credit product in a given situation.
determine debt consolidation techniques for a consumer in a given scenario.
identify the techniques for recommending proper credit products to a consumer.
Providing Consumer Credit
recognize the benefits of understanding consumer credit details.
identify obvious and not-so-obvious credit pricing criteria.
determine the probable pricing range of credit based on estimated risk of the consumer in a given scenario.
choose which bank regulation is being violated in a given scenario.
demonstrate proper consumer credit product documentation skills in a given scenario.
apply the steps necessary for the successful cross-selling of consumer credit products in a given scenario.
Course Number: FS0102