Trust Customer Referrals
Overview/Description
Many financial institutions offer trust services. It is important for bank employees to know what these services are and who might need or benefit from them. Estate planning, administering the accounts, creating guardianships and settling estates are primary functions of trust services. This course will prepare bank employees to present accurate information and answer customer questions about trust services.
Target
Audience
banking personnel involved in directly selling or cross-selling trust products
Expected
Duration
2.5 hours
Lesson
Objectives:
Trust Services
select the benefits of understanding trust services.
identify the definition of a trust.
match trust terminology with the correct definitions.
translate a hypothetical client's expressed needs into appropriate trust terminology.
identify the different types of trusts from a list.
Customer Trust Needs
select the benefits of understanding customer trust needs.
identify the four key reasons customers need trusts.
match advantages and disadvantages of a revocable living trust with examples of each.
determine whether or not a trust should be created for a hypothetical customer.
Implementing Trusts
recognize the value of understanding how to implement a trust.
determine the financial snapshot needed to choose the appropriate living trust in a given scenario.
identify key reasons why clients should simplify their assets.
assess a hypothetical client's need to simplify and consolidate assets to assure the success of a living trust.
identify the actions needed to create a foundation living trust.
determine how to fund a foundation living trust in a given situation.
Course Number: FS0103