Savings and Checking for New Account Representatives

Overview/Description
 In the financial services industry it is important to know what products are available when determining what financial solution best meets your customer's needs. This course will define the attributes of savings and checking accounts. This information is used when servicing existing accounts as well as when identifying appropriate solutions for prospective account holders.

Target Audience
 New and experienced account representatives, personal bankers and other banking professionals who work with new accounts

Expected Duration
2.0 hours

Lesson Objectives:

Savings Accounts

  • identify the benefits of understanding savings account basics.
  • identify the function of savings accounts.
  • identify the correct definitions for traditional savings account types.
  • recommend the correct savings account type for a customer in a given scenario.
  • identify correct examples of non-traditional savings accounts.
  • recommend the appropriate savings strategy for a customer in a given scenario.

    • Checking Accounts

  • recognize benefits associated with using checking accounts
  • select the functions of a checking account from a list.
  • differentiate between the different types of traditional checking accounts.
  • match attributes with different types of non-traditional checking accounts.
  • determine the appropriate checking solution for a customer in a given scenario.
  • distinguish between "on-us" check processing and "transit" check processing.

    • Savings and Checking Security

  • identify the benefits of understanding savings and checking security.
  • analyze the check risk-limiting skills used in a given scenario.
  • determine whether the appropriate steps were taken to open a new account in a given scenario.
  • identify the products that will reduce check usage.

    • Course Number: FS0205