Commercial Accounts for New Account Representatives

Overview/Description
 This course addresses how to open and document many of the more complicated account relationships by understanding fiduciary relationships and who can act on these special accounts.

Target Audience
 New and experienced account representatives, personal bankers, and other banking professionals who work with new accounts

Expected Duration
2.5 hours

Lesson Objectives:

Serving Businesses

  • identify why it is important to understand how to serve your commercial customers.
  • identify the four business types.
  • demonstrate the characteristics of good commercial customer service in a given scenario.
  • determine whether the correct pieces of information were presented when opening a commercial account.

    • Commercial Loans

  • recognize why knowledge of commercial loans is important.
  • identify reasons that businesses need loans.
  • differentiate between types of commercial loans.
  • recommend the correct loan to a commercial customer in a given scenario.
  • identify important aspects of loan servicing.

    • Commercial Services

  • identify the reasons that knowledge of commercial services is important.
  • identify the types of checking services available to commercial customers.
  • recommend the correct checking service to a commercial customer in a given scenario.
  • identify the types of merchant bank card services available to commercial customers.
  • conclude whether a bank card service is an appropriate solution in a given scenario.
  • identify the types of trust services available to commercial customers.
  • match trust services to commercial customer needs.

    • Cash Management Services

  • recognize why cash management services are important.
  • define cash management.
  • identify the advantages of cash management.
  • identify investment options within cash management services.
  • identify other cash management services available to the commercial customer.

    • Course Number: FS0207