Bank Security for Customer Contact Personnel
Overview/Description
Banking safety is a concern for everyone, including front-line customer contact personnel such as tellers. The threat is always there for a situation to arise which may endanger bank employees and customers. The answer to effectively handling a crisis is to be prepared. This course will present the procedures for promoting personal safety and handling such security threats as robbery, embezzlement and hostage situations.
Target
Audience
Banking customer contact personnel such as tellers and new account representatives.
Expected
Duration
3.0 hours
Lesson
Objectives:
Security Every Day
identify the benefits of valuing security.
identify security requirements as stated by the Bank Protection Act.
identify security awareness points of reference.
apply security awareness points of reference action steps to a given scenario.
match common defrauding schemes to their correct descriptions.
Point of Service Security
select reasons that knowledge of point of service security is important.
match bank fraud practices with their definitions.
identify proper procedures for safely handling money.
apply proper cash handling procedures, in a given scenario.
match the name of the famous person on the front of currency to the correct national landmark on the back.
identify the important features of paper currency that need to be inspected if a counterfeit is suspected.
take the correct action when verifying suspicious currency.
identify guidelines for cashing a check.
employ check cashing guidelines in a given scenario.
Security in Special Situations
identify why the knowledge of special security situations is important.
identify the methods by which embezzlement is most often committed.
apply the appropriate policies to prevent embezzlement.
identify proper robbery-in-progress procedures.
determine the appropriate steps to be taken in a hypothetical robbery situation.
select proper kidnapping or hostage crisis protocol.
Course Number: FS0402