Forgeries and Counterfeits
Overview/Description
Forgeries and counterfeits cost consumers and the financial services industry billions annually. Safeguarding against this form of fraud is a high priority for any financial services organization. Identifying forgeries and counterfeits, and responding appropriately, is a challenge to all financial service employees. This course is designed to help personnel meet this challenge and minimize fraud in the financial workplace.
Target
Audience
Financial service employees at all levels.
Expected
Duration
2.0 hours
Lesson
Objectives:
A World of Fraud
identify why it's important to know about fraudulent activities.
identify the characteristics of con artists.
identify common types of con artists.
differentiate between examples of counterfeits and forgeries.
Forgeries: A Personal Touch
select the benefits of knowing about forgeries and how to handle them.
identify critical elements to review in a round-the-clock verification of a check.
sequence examples of the steps in the TRAP method for identifying check forgeries.
analyze scenarios to determine if financial service personnel have successfully applied the TRAP method for identifying check forgeries.
sequence the steps for handling check forgeries.
apply the steps for handling check forgeries in a financial services setting.
Counterfeits: The Copy Cats
select the benefits of knowing about counterfeits and how to handle them.
select the features to review to determine if a bill is counterfeit.
select aspects of the FDIC method for identifying counterfeits.
analyze scenarios to determine if financial service personnel have successfully applied the FDIC method for identifying counterfeits.
match customer type (known or unknown) to procedures used in dealing with counterfeits from that type of customer.
analyze scenarios to determine if financial service personnel have successfully applied the correct procedures for dealing with counterfeits.
Course Number: FS0405